Frequently Asked Questions

Orders placed on tolkido.com until 14:00 on weekdays will be delivered to the cargo on the same day. Your order will be delivered to you in 1-3 business days according to the order.

All orders you place until 14 o'clock will be sent together. If it is past 14, you can combine your orders by contacting us on 0850 840 04 12 or by writing your request to siparis@tolkido.com.

By calling 0850 840 04 12 or siparis@tolkido.com you want to cancel your order, you can cancel your order and get your refund.

by calling 0850 840 04 12 or you can request a refund by writing the request and your reason to siparis@tolkido.com. After meeting, you can ship your products to us free of charge with the cargo code that will be sent to you. Refund may take 3-7 business days after the cargo reaches us, depending on the processing speed of the banks.

You have the right to an unconditional return within 14 days for all your purchases from our site. The original packages of the products must not be damaged in any way. It's okay if the products are used.

You can contact with 0850 840 04 12 phone number or support@tolkido.com email address and get support. If you have a problem that cannot be solved remotely, you can send the products to us for free. The problems experienced must be written in the sent cargo package.

Our average problem resolution time is 2 business days. Your product can legally remain in service for a maximum of 20 business days. However, as Tolkido, we strive to find solutions for the products delivered to our service the same day so that the training processes are not disrupted.

While this will vary depending on how long the kids are using it, the MIO has a powerful battery that can provide over 2 weeks of uninterrupted gaming. Its rechargeable battery reaches 100% charge in 5 hours. We kindly ask you to take care to charge your device with the cable that came out of the box.

Yes. MIO's battery can be easily recharged with the cable that comes out of the box. Offering an uninterrupted gaming experience for over 2 weeks without the need for charging, MIO will be 100% charged in 5 hours.

MIO's The warranty period is 2 years. If your device has been serviced, the period of service is added to the warranty period.

MIO has a shockproof case. It can be used for many years thanks to its specially designed case to adapt to active and active games of children. But MIO has no guarantee of unbreakability. If there is a break in the outer casing, your device will be out of warranty.

For the installation of your device, please review the Quick Start Guide inside the box. . You can also access the installation guides on our youtube channel

MIO is an updatable and expandable device. Tolkido is constantly developing new games, as well as constantly working to make your device better. It makes the gaming experience better by giving software updates to MIO on a regular basis. You can make updates via your mobile app.

If you are an iPhone user: https://apps.apple.com/gb/app/tolkido/id1538753496

If you are an Android user: https://play.google.com/store/apps/details?id=com.mentalsegment. tolkido&hl=tr&gl=US

You can download the mobile application using the following links. While your child is playing with MIO, Bluetooth is turned off.

The voice recordings you record are stored on your phone and Tolkido does not have access to these recordings.

Location feature must be active in order to transfer data via Bluetooth on phones with Android operating system. This requirement is due to Android, not Tolkido. With the Android 12 operating system, this requirement will disappear.